SFVAMC Opens New Veterans Experience Center - San Francisco VA Health Care System
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San Francisco VA Health Care System


SFVAMC Opens New Veterans Experience Center

SFVAMC Leaders Cut RIbbon

SFVAMC Leaders Cut Ribbon During Unveiling of New Veterans Experience Center

Thursday, November 12, 2020

Now, Veterans who come to the San Francisco VA Medical Center (SFVAMC) for medical visits can enjoy the comfort and convenience of our brand-new Veterans Experience Center. Opened on Nov. 10, the center serves as a gathering place for our Veteran patients before, after, or in between appointments, as well as functions as a one-stop shop for a variety of useful services.

Located on the ground floor of Building 3, the Veterans Experience Center is designed to provide ample lounge space—perfect for Veterans to be able to spread out and watch television, enjoy the picturesque view of the Pacific Ocean, and properly social distance while waiting for doctor’s appointments or other services.

“This new center was built from the ground up with the comfort, safety, and convenience of our Veterans as priority number one,” said Stephen Ruggirello, SFVAHCS Associate Director.

To that end, several useful Veteran services have been relocated into office space within the Center, providing visitors with immediate access to services that matter to them. These include the optical shop, a lactation room for female Veterans and employees, the Patient Experience office, the Patient Library, the Patient Transportation office, a satellite police office, and an office for Operation Iraqi Freedom (OIF)/Operation Enduring Freedom (OEF) Transitional Veteran services.

On the day of the grand opening, Rupert Lopez, a U.S. Army and Air Force Veteran from Pacifica, California, was in the Center waiting to visit the optical shop following his optometry appointment. “I have been coming to this VA for over 12 years,” Lopez said. “Turning this space into the new Veterans Experience Center is very innovative, and I appreciate the convenience of it.”

The opening of the Veterans Experience Center is the culmination of robust planning and active collaboration across many facility services, including Engineering, Capital Planning, Voluntary Service, and Business Services. The result is a space that honors our commitment to providing our Veteran communities with the high-quality care that they deserve.

The Veterans Experience Center is open now, on the Ground Floor of Building 3.


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