Patient Information - San Francisco VA Health Care System
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San Francisco VA Health Care System


Patient Information

Before you Visit

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Before Your Visit
Before receiving services with San Francisco VAHCS, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.

Schedule An Appointment
Eligible veterans should contact the SFVAHCS to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.

Change or Cancel An Appointment
If you can't keep your appointment, please call toll-free, 877-487-2838. This way, we'll be able to see another Veteran during that time period.

During Your Stay or Care

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Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.

Patient Education
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health.

Customer Service
Patient safety and quality of care are our top priorities. A number of programs have been established to assist you in the event you have a concern or complaint.

After Your Visit

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Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.

Billing & Insurance
You may be billed for a number of copayments as a result of your stay or appointment. Learn more about billing and insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.

Caregiver Program
VA knows your focus as a Family Caregiver is taking care of the Veteran you love. We want you to know you don't have to do it alone.

Telephone Linked Care
Telephone Linked Care gives you access to a Patient Services Assistant and an Advice Nurse so that you can receive timely attention for your health care concerns.