If you need to speak with someone about a safety or quality of care issue, several options are available. Examples of appropriate issues include:
- Patient rights
- Care of patients
- Safety
- Infection control
- Medication use and security
- Environment of care
San Francisco VAMC Patient Safety Manager
Call the San Francisco VAMC Patient Safety Manager at (415) 221-4810 x5660/4756. The Patient Safety Manager will appreciate the opportunity to address your concerns.
The Joint Commission
If your issues have not been addressed you may contact the Joint Commission. You may submit an anonymous complaint or provide your name and contact information (to assist them if additional information is needed and to give you feedback). Submission of a concern or complaint will have no affect on your ongoing care.
Web: The following website can be used to get information about how to report a safety or quality of care concern: http://www.jointcommission.org*
E-Mail: complaint@jointcommission.org
Fax: Office of Quality Monitoring - (630) 792-5636
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
The VA Office of Inspector General
You may contact the VA Office of the Inspector General (VAOIG) to report:
- Suspected criminal activity
- Inadequate patient care
- Fraud, waste or abuse of government resources
- Mismanagement of VA programs
Call: VAOIG Hotline at (800) 488-8244, 5:30 a.m. – 1 p.m. (PST) Mon.-Fri.
Mail:
VAOIG Hotline (53E)
P.O. Box 50410
Washington, DC 20091-0410
Fax: VAOIG Hotline at 202-565-7936
E-Mail: VAOIG Hotline at vaoighotline@va.gov
|
