Before You Visit
Determine Your Eligibility
Before receiving services with San Francisco VAMC, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.
Hoptel
The Medical Center provides lodging to patients when lodging beds are available for any number of reasons. Learn more about the Hoptel services we provide.
During Your Stay
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Valuables
Personal funds of $10 or less should be more than sufficient for incidental expenses while hospitalized. For safety reasons money in excess of $10 should be deposited with our Agent Cashier, located in Building 2, Ground Floor, Room 63. The Agent Cashier is open Monday through Friday, 8 a.m. to 4 p.m. You will be provided with a receipt for your funds. The Department of Veterans Affairs cannot be responsible for personal belongings or funds retained in your possession while you are hospitalized.
Patient Education
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.
Veterans Service Officers
Veterans Service Officers (VSO) provide information and assistance in obtaining state and federal veterans benefits. At the San Francisco VA Medical Center various veteran service organizations have representatives on station who are available to help. Learn more.
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue. Patient safety and quality of care are our top priorities. To speak with someone about a safety or quality of care issues, several options are available. (more)
Interpretation Services
Would it be easier for you or your caregiver to understand your medical care and treatment if it were explained in your native language? We offer Language Line to provide language interpretation and translation services (this includes sign language services). This free service is available 24 hours a day, 7 days a week, in over 170 languages. Just ask our clinic staff, or call toll-free (800) 752-6096, and give account number 501629.
After You Leave
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Telephone Linked Care
Telephone Linked Care (TLC) gives you direct access to a Patient Services Assistant and an Advice Nurse so that you can receive personalized, timely attention for your health care concerns. (Note: If you have a medical emergency, please dial 911 immediately.) Call TLC if you have a question about your health, medicines, appointments, or eligibility. Call (415) 752-1212 (from San Francisco) or (800) 733-0502 and you will be connected with a team of people who with your health care questions or concerns. TLC is available to take your calls 24 hours/day and seven days a week. (more)
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